Responsibilities:

Requirements:

• Minimum GCE ‘A’ Level or Diploma with exposure to strong customer-oriented environment / call center experience is an advantage.
• GCE N or O level unless good credits in English and Mathematics and with Call Centre or Airline Experience.
• Able to work rotating shifts – from 700am to 1000pm (8 to 9 hours per shift) and there will be a shift allowance.
• Ability to speak Fluent English and proficiency in Mandarin will be an added advantage.
• Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Confident to handle international calls
• Candidates MUST be willing to work for a year (1 year contract bond)

Responsibilities:

Requirements:

• Min Diploma / A level
• Good communications and customers service
• Service orientated with good communication skills and is a team player
• Prior experience in technical support / customer services roles will be an advantage
• Able to speak in both Chinese and English effectively
• Driven, highly motivated, independent and adaptive in a fast paced environment

Job Scope:

You will be responsible for attending to all incoming/outgoing calls and leading a team to assis the Customer Service Executive. And you should be able to project a positive “First impression” to all callers and being able to provide coaching and training to staffs reporting to them.

• Handling all Consumer and Customer feedbacks/requests in an efficient and professional manner
• Resolve all consumer, customer and technical issues and queries
• Register calls into CRIS system and into BASIS (Equipment Control)
• Must maintain polite at all times no matter how rude the customer behaves/respond

Requirement:

• GCE ‘O’ or Diploma in any discipline
• Atleast 1 years of relevant experience (Preferably in Customer Service, Call Centre)
• Able to Speak English, Mandarin and local dialects
• Be able to work beyond normal office hours and weekends

Benefit:

1. AWS – 2 Months(Work Over 12 Months)
2. Leaves – 21 days
3. Company Trasportation – Island wide 

Responsibilities:

• Administer & monitoring sales order processing procedures & documents.
• Manage daily order transactions and ensure smooth operation in the workplace.
• Work closely with the representatives from internal functions and sales offices to resolve matters associated with the orders.
• Follow up investigations for escalated case, ensure issues or complaints are resolved with proper closure.
• Engage and work with cross functional unit to drive improvements in order processes.
• Establish preventive measures on process lapses.
• Liaison with internal partners to establish policies and guidelines.
• Monitor and governance control on order policies.
• Analyze performance and activity indicator to identify work improvement opportunities within functional scope. .
• Perform people management including provide guidance, recruitment, staff development, staff motivation and discipline, conduct performance reviews.
• Generate KPI reports within the stipulated timeline.

Requirements:

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Required skill(s): SAP-R3 would be an advantage
• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Paya Lebar.
• Preferably Senior Executives specializing in Logistics/Supply Chain or equivalent.
• Full-Time position(s) available.
• High aptitude for proactive issue analysis and resolution
• Supervisory experience