Job: Field Trainer

Categories Beauty & Wellness, Retail
Salary up to SGD 3300

My client within the beauty industry is looking for a field trainer, responsible for the beauty advisor’s training which includes sales training, customer service skills, role-playing and products training for the designated brand

To perform field coaching in-stores to ensure the performance and standard of the frontlines are consistent across all stores.
This incumbent will be 80% Field-based, 20% office-based with rotations among all stores within the local market.
Ensuring that the knowledge learnt during training sessions are applied at sales floor effectively, accurately and consistently.
Performing role play with the staff from time-to-time at stores to ensure service standards are met, training includes field-based customer service, membership program, sales skills, store operations flow, service recovery, SOP, grooming and POS system.
Responsible to submit bi-weekly report on staff performance and progression.
To identify training needs and training gaps, and to perform targeted follow-up or coaching with proper planning and tracking for identified performance gaps.
To work with the trainer in implementing aligned training programs and developing localized training modules and materials
Work with Trainer on updating of training materials (when necessary), customer queries and support customer services, and any ad-hoc duties as assigned.

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