Reporting to the Manager, the incumbent will be tasked with the responsibility of ensuring service excellence within operations and front liners.
Responsibilities:
The incumbent will be required to conceptualize and deliver OJT coaching programmes as well as classroom training to drive service excellence within the organization
In addition, to ensure there is consistent evaluation on the effectiveness of the programmes through various audits, feedback, follow up actions and close monitoring in areas of targeted improvements
The incumbent will also be tasked to drive and develop organisation ramp up activities as well as participate in cross –department projects
Requirements:
- Min Degree in relevant discipline
- Min 3 – 4 years of relevant experience in frontline customer service management
- Equipped with partnering and customer focus engagement
- Possess strong communication and interpersonal skills
- Proven track records in leading service excellence programmes
|