Responsibilities:

• Responsible for providing high level technical support and training for our internal/external global client applications and infrastructure services.
• User support of custom business applications, troubleshooting of technical problems and technical liaison between global user community, local and corporate IT.
• Follow standard practices and procedures in analyzing and resolving technical issues.
• Staff rotating 24 x 7 x 365  FTS Technical Support Line including weekends and public holidays
• To provide IT administration and service desk support for internal customer globally within a centralized shared service center.
• Response to user requests and incident/problems via online/phone/email and log them into service desk application according to establish procedures.
• To provide first and single point of contact (SPOC) for global end users pertaining to new/previously reported IT issues and resolutions to increase productivity.
• Ability to provide 1st – 2nd level technical remote support for global applications, common infrastructure, system and desktop client.
• Develop professionally in order to increase technical, functional, and interpersonal competence.

Requirements:

• Bachelors Degree or Diploma in Computer Science/Engineering or equivalent experience.
• Min. 2 years experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
• Min. 2 years experience working directly with internal/external clients.
• Min. 1-2 years experience providing user support of client applications,  PC/Windows network infrastructure, and custom business applications. 
• Experience with Microsoft OS, MS Exchange, MS Office, Active Directory, Network connectivity and VPN.
• Experience in call/technical helpdesk environment providing remote support will be advantage.
• Hands on skill on Microsoft Windows 2000/XP workstation/server and MS office suite (e.g. Outlook, exchange, office etc)
• Hands on skill on Microsoft Active Directory administration.
• Hands on skill on LAN networking, VPN and TCP/IP.
• Knowledge on MS SQL Client/Server and Internet concepts and techniques.
• Microsoft MCTS/MCITP/MCDST/MCSA certified an advantage.
• Willing to work shift hours (Allowances available)
• Bilingual in English and Mandarin to liaise with Mandarin speaking counterpart
• Only Singaporean / Singapore PR may apply.