The Smart! Relationship Management Program

Take-away:
Upon completion of this program, course participants will be able to:
• Clarify their values and perspective in customer service
• Determine goals/priorities in their personal commitment to improve customer service
• Add value with the personal touch of “professionalism”
• “Read” different customers and connecting with them in an appropriate manner
• Communicate effectively and conveying messages clearly and persuasively to customers.
• Negotiate and manage conflicts effectively and working towards achieving win-win outcomes
• Recognise the needs and concerns of customers and creating mutually beneficial outcomes
• Apply improved interactive skills in dealing with customers
• Practice the process of improved customer transactions and maintain better relationships with customers

Course Date: Wednesday, 06 September to Thursday, 07 September 2017
Closing Date for Registration: Wednesday, 30 August 2017
Duration: Day 1 and Day 2 – 9:00am – 5:00pm (14 contact hours)
Course Fee: $480 inclusive of GST (7%) (includes 2 Tea Breaks, Course Package Materials. Lunch is excluded)
Grant:
1. There is an SDF grant of $28 per participant for company-sponsored participants who are Singaporeans/PRs. For more information, please visit www.skillsconnect.gov.sg
2. Your company may also claim 40% cash payout or 400% tax deduction under the PIC Scheme. For more information, please visit https://www.iras.gov.sg/irashome/Schemes/Businesses/Productivity-and-Innovation-Credit-Scheme/
3. You may also use your SkillsFuture Credit to attend this workshop as an individual. For more information, please visit www.skillsfuture.sg/credit

Click Course Description and Facilitator Profile for more details

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