CES002 – Emotional Intelligence

Learning Objectives
The core competencies of emotional intelligence (EQ) provide the foundation to further develop intrapersonal and interpersonal skills. During this 1-day course, participants learn to apply emotional intelligence to motivate and engage their teams, foster cooperative working relationships, and improve their overall effectiveness. They will be introduced to concepts, techniques and practices to develop their emotional intelligence.

For Whom: Managers, Supervisors, Educators and Team Leaders in executive positions who have to lead supervisees, peers and others in their responsibilities or projects to achieve results.

Training Date/Time: Friday 11 March 2016; 9AM – 5PM

Closing Date: 4 March 2016

Venue: PrimeStaff Management Services Pte Ltd

Duration: 7 contact hours

Method of Instruction: Short lectures and group discussion

Course Fee: $350 (plus GST) $320 (Subsequent participants from the same company)

You may claim up to 400% tax rebate or 60% cash back of the course fee under the PIC Scheme. For more information, please visit http://www.iras.gov.sg/irashome/PIcredit.aspx

Facilitator: Ms Yasmin Abdeen (Profile listed below)

1.  Understand Emotions
• Emotions, feelings and moods
• Secret language of emotions

2.  Emotional Intelligence (EQ) Definitions
• Scientific and “daily-life” definitions
• What EQ is not?
• The fusion of emotions and thoughts

3.  The Six Seconds EQ Model 
• The three important steps
• The 8 competencies

4.  Know Yourself 
• Utilising the wisdom of emotions
• Enhancing emotional literacy
• Recognising our unconscious pattern of reactions
• Understanding impact of our reactions
• Practising BMH scan

5.  Choose Yourself 
• Managing impulses and acting intentionally
• Transforming emotions into source of information and energy
• Discovering and engaging internal commitments to make changes and grow
• Learning to see beyond the present and take ownership of the future
• Shifting beliefs and attitudes to a more proactive stance

 6.  Give Yourself 
• Increasing empathy to recognise and appropriately respond to other people’s emotions
• Applying the five steps to empathy
• Pursuing noble goals

 7.  Putting It All Together

 8.  Review and Plan of Action

Yasmin Abdeen is the co-founder, Managing Director and Principal Consultant of Adder Corp; an education consultancy firm based in Singapore. Yasmin has close to 25 years of experience in the field of education and business; in every aspect from teaching to education management, from marketing to business development. She started her career as a secondary school teacher in the late 1980s. After leaving the Teaching Service, she worked as a Branch Administrator for a non-profit organization. Here, she managed all aspects of the operations of the network’s pre-schools, from finance to recruitment; from administration to curricula. Yasmin was also Assistant Director of a MNC Business Unit. She joined as Regional Manager in 2002 and in a short span of 6 months; she was promoted to Assistant Director, heading the Young Learners’ Group Business Unit.

Reporting directly to the President of the MNC, Yasmin managed the overall operations of the Global Business Unit, which has more than 100 franchisees in the Asia-Pacific region. Her portfolios included product development, franchise support, marketing communications and branding as well as the management of the P&L of the GBU. During her tenure, Yasmin turned the business unit around, making it profitable in just 6 months.

Yasmin is also a member of the advisory board for the City University of New York (CUNY)

ASEAN Office; Baruch College. Additionally, Yasmin serves as an academic advisor to many leading private institutions of higher learning. Yasmin has also been invited by UBS Optimus Foundation (UBSOF) to provide expert advice and insights on the educational landscape in Asia for UBSOF’s strategic plans and projects in the region.

Yasmin is an adjunct-faculty member at several institutions of higher learning locally and internationally; including the North-eastern University in Boston, USA and Northumbria University (NTB) in UK. She is also the academic programme leader for NTB’s Bachelor of Arts (Hons) Childhood Studies and Counseling & Guidance programme. Yasmin is the elected President of Aide et Action International Board of Governors. Her election made her the first female and Asian President in the organization’s 30 years history. She is also a regional thematic representative for Access & Quality Education, Education for Girls & Women and Early Childhood Care & Education at Aide et Action International Congress in Geneva, Switzerland. Described as engaging and entertaining, Yasmin has been interviewed on the Singapore’s Media Corp popular radio show, “Slice of Life” and was the guest speaker at National University of Singapore’s Suit Up 2014! Programme in February 2014.

Yasmin has been also been featured in leading local magazines like Women’s Weekly as an expert on education matters and was one of Singapore’s Ministry of Education’s spokesperson and one of the “faces” for its “Teaching as a Career” advertisements in the early 1990s. Yasmin was also a member of the Singapore Broadcasting Corporation Programme Advisory Committee from 1989 to 1992. She was a nominee for the Spirit of Enterprise Awards 2011. The Spirit of Enterprise Award recognises entrepreneurs who have shown resilience and tenacity in building up their respective businesses. Yasmin has also represented Singapore in several international youth exchange programmes.

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