MAS001 – Things You Never Knew About The Performance Appraisal


Employee performance appraisal is a much maligned management function. Personnel and management literature include ample descriptions of the weakness and problems of traditional appraisal systems, and it appears that much of the criticisms are fully justified. This program adopts a creative and practical approach in communicating the definition of Performance Appraisal as well as the process by which Performance Appraisal works to reap the desired results.

How do you get your employees to give their best, to increase productivity and work more independently? After all, they are the people who give you the results.

In cases where employees are made aware the standards of performance expected and receive feedback on their actual performance, results have been encouraging.

Performance appraisal should not be a case of administering the annual checklist on each one of your employees. It is an ongoing means of informal and formal communication between supervisors and subordinates directed at performance improvement, increased productivity without sacrifice to quality, eliminating weaknesses and developing a climate conducive to improving morale.

Learning Objective

Course participants will learn how to prepare, administer and conduct the performance appraisal of their subordinates to the mutual satisfaction of the appraiser and employee.

By the end of the workshop, participants will be able to:
• Identify the importance of conducting performance appraisals
• Explain performance planning and develop performance assessment
• Execute the performance review with the design of appropriate performance appraisal forms
• Manage the key elements of the performance appraisal process
• Discuss the building of sustainable performance excellence
For Whom
This program is designed for Managers, Supervisors, Executives and other personnel who must conduct the performance appraisals of their employees.

Training Date/Time: Friday 13 May 2016; 9AM – 5PM

Closing Date: 6 May 2016

Venue: PrimeStaff Management Services Pte Ltd

Course Fee: $400 (plus GST)/$320 (Subsequent participants from the same company)

You may claim up to 400% tax rebate or 60% cash back of the course fee under the PIC Scheme. For more information, please visit
Course Contents

In general, appraisers may have to evaluate the work performance of either Executive or non-Executive subordinates. But there are also instances when Appraisers need to evaluate the work performance of both categories of employees. This program concerns the performance appraisal of both Executive and non-Executive subordinates.

1.  The Objective and Importance Of Performance Appraisal
• The Purpose of Performance Appraisals
• The Time-consuming nature of Performance Appraisals
• The Necessity of Performance Appraisals
• The Benefits of Performance Appraisals

2.  Performance Planning, Execution, Assessment and Review
• The Nature of Performance Planning
• The Manager’s and Employee’s responsibilities in Performance Planning
• Determining SMART goals and Expectations
• The Manager’s and Employee’s responsibilities in Performance Execution
• Keeping track with a Performance Log
• Recognition of Performance and avoiding Discriminatory Behaviour & Favouritism
• The Manager’s and Employee’s responsibilities in Performance Assessment
• Self-appraisals and Ratings
• Measurement and Evaluation of Employees
• The Manager’s and Employee’s responsibilities in Performance Review
• An appropriate Performance Appraisal Form

3.  Managing the Performance Appraisal Process
• Preparations for the Performance Appraisal Interview
• Setting the right climate and Opening the Discussion
• Reviewing Past Performance and discussing Areas of Improvement
• Performance Appraisal Communication Skills
• Handling various Situations in the Performance Appraisal Interview
• Arriving at mutually-agreed Performance Plans for the Future

4.  Building Sustainable Performance Excellence
• Issues to be Considered for building Performance Excellence
• The Importance of Achievement Orientation Competency
• Effective Development Plans that produces Results
• Changing Performance for Improvement
• Disciplinary Measures for Non-Performance

Method of Instruction
There will be interactive and participative activities involving trainer inputs, role-plays and group discussions. Best practice illustrations of performance appraisal systems will be used in the conduct of the training.

Mr Francis Soh (Profile listed below)

7 contact hours
Profile of Facilitator

Mr Francis Soh holds a Master of Science Degree in International Marketing from the University of Strathclyde (UK), among other academic and professional qualifications in marketing management (CIM), marketing communications (CAM) and training management (ITD). He is also a Certified Manager & Assessor of the People Developer Quality Standard by the Singapore Civil Service College and the PSB Academy and an ACTA certified trainer & assessor. Mr Soh was awarded a Certificate of Commendation for outstanding performance in training & development by the Singapore Institute of Management concurrently with the Institute of Training & Development (UK) in 1990. He also received a 5-Year Long Service Teaching Award from the Singapore Institute of Management (SIM) in February 2002.

Mr Soh has about 15 years’ industry experience in retail merchandising and management, marketing communications, sales & marketing management and training & development management/consultancy. He also worked for more than 7 years in an academic position with a tertiary education institution in Singapore.

Mr Soh has conducted human resource & other supervisory/management training programs overseas (for example in the Middle East, Beijing, Malaysia, Vietnam, Thailand, Myanmar & Laos), and locally for business organizations ranging from small and medium enterprises to the Singapore Food Industries, NCS Computers, Tanglin Trust School, Management Development Institute of Singapore (MDIS), Civil Service College, TME Systems Pte Ltd, Autotype International (Asia) Pte Ltd, Pratt & Whitney Canada, Valle Verde Pte Ltd, Trakindo Utama Services (S) Pte Ltd, Singapore Airlines Terminal Services (SATS), OTIS Elevator Company, Sandvik SEA Pte Ltd, EM Services Pte Ltd, Jurong Port Pte Ltd, PowerSeraya Ltd, Airfoil Technologies Singapore Pte Ltd, Estee Lauder Travel Retailing Inc, Swarovski Singapore Trading Pte Ltd, Shimano Singapore Pte Ltd, TNT Express Worldwide (S) Pte Ltd, Baker Hughes Inc, WEST Pharmaceutical Services Pte Ltd, Panasonic Factory Solutions Asia Pacific Pte Ltd, Nestle Singapore Pte Ltd and Mount Alvernia Hospital.

He is also an experienced consultant in the implementation of organizational service quality excellence, and one of his signature work was the “SMART! Service Excellence Program”, where he was contracted to deliver 26 runs at the Mount Alvernia Hospital, and where he has completed follow-up implementation consultancy services. He also conducted the Tourism Management & Marketing Course for the Integrated ASEAN Initiative (IAI) Training Program in Vietnam, Laos and Myanmar in 2006. His most recent project is the involvement in providing human resources consultancy for the Solomon Islands Port Authority located in the Pacific Archipelago since 2013 till the present. Mr Soh has also recently conducted the International Business Trade Communication Program on behalf of the Ministry of Foreign Affairs in Vietnam, Myanmar, Laos and Cambodia between August 2014 & February 2015.

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