Creating “WOW” in Customer Service

Take-away:
In this full-day workshop, participants will learn how to build robust relationships with customers from a wide variety of backgrounds. They will take away strategies and techniques that allow them to improve their services, systems, organization and people in order to create “WOW” in their customer service.

“The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton ~

Course Date: Wednesday, 08 November 2017
Closing Date for Registration: Wednesday, 01 November 2017
Duration: 9:00am – 5:00pm (7 contact hours)
Course Fee: $340 inclusive of GST (7%) (includes 2 Tea Breaks, Course Package Materials. Lunch is excluded)
Grant:
1. There is an SDF grant of $14 per participant for company-sponsored participants who are Singaporeans/PRs. For more information, please visit www.skillsconnect.gov.sg
2. Your company may also claim 40% cash payout or 400% tax deduction under the PIC Scheme. For more information, please visit https://www.iras.gov.sg/irashome/Schemes/Businesses/Productivity-and-Innovation-Credit-Scheme/
3. You may also use your SkillsFuture Credit to attend this workshop as an individual. For more information, please visit www.skillsfuture.sg/credit

Click Course Description and Facilitator Profile for more details