Problem Solving & Decision Making

Never in any single day does person not faced with problems that need to be resolved and decision need to be made. Every day we are required to solve many problems and make many decisions in our life and at work.

Not all problems are complex and not all decision are critical, so we tend to solve problem and make decision off-the-cuff. However, for more complex problem and critical decision, we have to be very sure of our results. To be effective and sure, we need structured approaches, appropriate tools and the right skillset.


Learning Objective

During this one-day course, participants will be introduced to concept, techniques, tools and skillsets to improve their problem solving and decision making outcomes.

They will be motivated to learn and apply the knowledge themselves and transfer the knowledge to their subordinates for them to use in their workplace.


Course Contents

 1. Problem Solving Basics
  • Fundamentals of problem solving
  • Questions to ask before solving a problem
  • 7 steps problem solving2. Critical Thinking and Information Analysis
  • Critical thinking and Thinking tools
  • Developing reasoning skills
  • Developing logic skills

 3. Problem Solving Tools
  • Discussing quantitative analysis techniques
  • Discussing qualitative analysis techniques
  • Thinking creatively in problem solving
  • Using analogies in problem solving

 4. The Decision-making Process
  • 7 Steps in decision making

 5. The Creative Process
  • importance of creativity in decision making
  • The barriers to creativity
  • Overcoming those barriers
  • Tools to help improve creativity

 6. Tools for Decision Making
  • Review the tools available: Pareto analysis, Paired Comparison, Grid analysis, Decision Trees, Cost-benefit analysis

 7. Making Decision within Groups
  • The merits of group versus individual decision-making processes
  • CODM model


For Whom

Business owners, Directors, Managers, Professionals, Executives and Supervisors


Method of Learning

Besides inputs from the experienced facilitator, the programme will involve intensive use of group discussions, role plays and self-reflection exercises.


Date and Duration

Wednesday, 9 November 2016
Course Time: 9am to 5pm


Course Fee

$340(inclusive of GST), includes of Refreshments for 2 Coffee Breaks and Materials
You may claim up to 400% tax rebate or 40% cash back of the course fee under the PIC scheme. For information, please visit


Closing Date for Registration

Closing Date for Registration: 12 noon, Friday, 04 November 2016.Venue: PrimeStaff Management Services Pte. Ltd., 4 Battery Road #21-00, Bank of China Building, Singapore 049908. Next to Raffles Place MRT Station about 3 minutes’ walk.
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Give us a call at+65 6222 3310 or email us at


Course Facilitator

Johnny Lee

Johnny Lee, a consultant on organisational effectiveness, management trainer and life coach, has more than 25 years of business management experience and more than 16 years of corporate training experience.

He has successfully led and managed various MNCs and SMEs in Singapore and China through various level of managerial positions in manufacturing, engineering, quality management, materials management, warehouse management and human resources before founded his management consulting firm, Mindlife Consulting International LLP.

Now he is fully committed in corporate training, behavioral and career consulting and life coaching. He is well-versed in Managerial and Leadership Skills, Communication Skills, Thinking Skills, Team Development, Emotional Intelligence, Time Management, Problem Solving, Decision Making, Work-Life Effectiveness, Productivity Improvement and Stress Management.

He has successfully trained, coached and empowered thousands of people, individually and at corporate level, helping them to overcome obstacles that have held them back, influencing them to transform their lives and to achieve their fullest potentials

“Mind Your Life, Live Your Passion” is the maxim that drives Johnny on his continuing quest to empower people so that they can enjoy effective personal leadership, improve their emotional intelligence and manage their work and their life better.

He conducts trainings regularly for MNCs and SMEs in diverse industries, Singapore Armed Forces, Singapore Police Force, Statutory Boards, Singapore Manufacturing Federation, various Training Institutions, Schools and general publics. Outside the corporate environment, he frequently gives talks to schools and the general public and has appeared on MediaCorp’s Radio’s 93.8FM Live as a studio guest.

Johnny has attained multiple accreditations:
• Certified Work-Life Consultant accredited by Ministry of Manpower, Singapore
• Certified Master Practitioner of Neuro-Linguistic Programming (NLP), American Board of NLP, USA
• Certified Emotional Intelligence (EQ) Trainer, Six Seconds EQ Network (USA)
• Certified Behavioral & Career Consultant, Institute of Motivational Living (USA)
• Certified Administer of DISC Personality Profiling
• Certified Hypnotist Instructor, National Guild of Hypnotists, Inc. USA
• Certified Consulting Hypnotherapist, National Guild of Hypnotists, Inc. USA
• Certified Practitioner of Neuro-Semantics, International Society of Neuro-Semantics (USA)
• Certified Practitioner of Timelines Therapy, International Society of Neuro-Semantics (USA)

He graduated from University of London with an Honours Degree of Science (Economics – Management Studies) and also holds Advanced Certificate in Training and Assessment (Full ACTA) from Institute of Adult Learning, Singapore.

He is Member of Singapore Institute of Management and Member in Good Standing, National Guild of Hypnotists, Inc. USA.

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