The Smart! Relationship Management Program

Upon completion of this program, course participants will be able to:
• Clarify their values and perspective in customer service
• Determine goals/priorities in their personal commitment to improve customer service
• Add value with the personal touch of “professionalism”
• “Read” different customers and connecting with them in an appropriate manner
• Communicate effectively and conveying messages clearly and persuasively to customers.
• Negotiate and manage conflicts effectively and working towards achieving win-win outcomes
• Recognise the needs and concerns of customers and creating mutually beneficial outcomes
• Apply improved interactive skills in dealing with customers
• Practice the process of improved customer transactions and maintain better relationships with customers

Course Date: Wednesday, 06 September to Thursday, 07 September 2017
Closing Date for Registration: Wednesday, 30 August 2017
Duration: Day 1 and Day 2 – 9:00am – 5:00pm (14 contact hours)
Course Fee: $480 inclusive of GST (7%) (includes 2 Tea Breaks, Course Package Materials. Lunch is excluded)
1. There is an SDF grant of $28 per participant for company-sponsored participants who are Singaporeans/PRs. For more information, please visit
2. Your company may also claim 40% cash payout or 400% tax deduction under the PIC Scheme. For more information, please visit
3. You may also use your SkillsFuture Credit to attend this workshop as an individual. For more information, please visit

Click Course Description and Facilitator Profile for more details

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