‘The core of all we do’

The Business Times
View From The Top
Published: 29 May 2017

 
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AT PRIMESTAFF, our Singapore Quality Class (SQC) certification is testimony to how important the customer experience is to us within the organisation.

While we are a B2B business and do not deal with customers on the frontline, our workforce is comprised largely of service delivery professionals who service our customers – our clients that engage our recruitment and HR consulting services, as well as individuals who look to us for a good career.

The job candidates whom we help to secure employment opportunities for are also our customers and must always be treated with due respect.

Ours is a very people-oriented and therefore service-oriented business and as such, our customers’ satisfaction is one of the cornerstones of our corporate values.

If there are any major instances of customer dissatisfaction, we will conduct an in-depth and objective review of the incident and ensure the situation is handled with transparency, integrity, and utmost professionalism. We will endeavour to do our best to deploy all service recovery means necessary in order to rectify the situation.

We view and value all stakeholders of our business from clients and candidates to our own staff as partners on this journey and we desire to positively impact their businesses and lives through their interactions and encounters with PrimeStaff.

Ronald Lee
Managing Director
PrimeStaff Management Services Pte Ltd

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